FAQ – Frequently asked questions
Got a question that isn’t covered below? Head on over to the Contact Us page to send us a message.
Q: DO I NEED TO LOG IN TO WATCH THE LIVE EVENT?
A: No, we no longer require you to log in to watch the livestream event.
Q: I CAN’T SEE ANY VIDEO PLAYERS... HELP?!
A: If you are viewing this from the web, a flash plugin is required to view the live stream. You can go to this link and download it for free http://get2.adobe.com/flashplayer Once installed, restart your PC for best results and this should solve the video issue.
Q: I HAVE REGISTERED FOR THE EVENT BUT RECEIVED NO CONFIRMATION, AM I GOING TO BE ABLE TO WATCH?
A: Yes, you will still be able to watch it. On the day, simply head to the website, fill out the form and you will be taken through to the live video. We are working on email confirmations when registering for the event – watch this space!
Q: WHAT HAPPENS ON THE DAY OF THE EVENT?
A: On the day, when you come to the website you will be automatically redirected to the live feed. You will have to fill in a short form to confirm your school’s details and then the video will appear. Please note, as with all live events, we’re sometimes running a minute or two early/late so please bear with us!
Q: THE LIVE VIDEO IS BUFFERING AND STUTTERING?
A: You may have too many machines watching the live stream in your school. The internet download speed may not be enough for everyone to watch at the same time. Either reduce the number of machines watching the live stream or view the event on demand. The event will be made available shortly.
Q: I CAN SEE THE VIDEO BUT CANNOT HEAR ANY AUDIO.
A: If you can see the video but not the audio please do the following checks.
- Check that your volume is not on mute.
- Make sure that your speakers are turned on.
- Check that you do not have and headphones plugged in.
- If the issue still persists then the likely issue would be your sound card.
Q: WHAT ARE THE SYSTEM REQUIREMENTS?
A: The Adobe Flash Player plug-in is required to view the broadcast. You also require an internet connection and a compatible web browser.
- Microsoft Windows XP, Microsoft Windows Vista or later
- Mac OS X
A: Web browsers
- Microsoft Internet Explorer, version 6 and above (on Microsoft Windows only); or
- Mozilla 1.x, and browsers based on Mozilla, such as Firefox
Adobe Flash Player
We strongly suggest that you update to the latest version of Adobe Flash Player. This can be downloaded for free from the Adobe website.
- Pentium II 300 MHz
- 128 MB RAM
- 16-bit PCI Sound card – e.g. SoundBlaster 16 PCI
- 16Mbyte 64bit AGP Video adapter – e.g. ATI Xpert98 or equivalent
Internet firewall and connectivity
If you have a firewall and have not watched streaming content before, please ask your Network Administrator if the firewall will allow it. (See the test page after registration) Some firewalls may also prevent ActiveX controls from being displayed in web pages. Please ensure that your firewall allows the WindowsMedia ActiveX control.
Q: I AM WATCHING ON BROADBAND, BUT I STILL HAVE POOR QUALITY
A: Good quality audio and video results from a fast internet connection to your computer. Even if you have a fast venue internet circuit, if the connection is shared you may be receiving a slow connection speed.
Q: IF WE WOULD LIKE WATCH THE STREAM IN SEVERAL TEACHING AREAS WITHIN THE SAME BUILDING, WILL EACH ONE NEED A SEPARATE LOGIN?
A: No, the same registration email can be used to login on numerous devices/terminals. However, we would recommend you consult with your IT department to make sure your school or library has the internet capacity to support that many live streams feeding at once and where possible, bring classes together to watch a single stream.
Q: WHEN WILL BE THE EVENT BE AVAILABLE TO WATCH ON DEMAND?
A: The event will be made available to view online Friday morning after the event